We want you to be happy with every Vallengift purchase. If something is not right, you can return most items within 14 days of delivery for a refund or exchange.

Return conditions

Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached. Items that are damaged, altered, or missing packaging may not qualify for a full refund.

How to return

To start a return, contact us via Instagram @vallengift.shop with your order number and a photo of the item. We will reply with return instructions and the return address.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to the original payment method. Shipping fees are non-refundable unless the item was defective or we sent the wrong product.

Exchanges

If you receive a defective or damaged item, we will exchange it for the same item at no extra cost. If the item is out of stock, you may choose a refund or store credit.

Non-returnable items

Personalized or custom-made products, gift cards, items marked final sale, and perishable goods cannot be returned unless they arrive damaged or defective.

Return shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service for your return.